Why Process Matters
I have a job that most people would find either very interesting or very boring. I’ll let you decide which, but essentially my job is to help people quantify the financial benefits of Optimizing their Investment in their people. Which people? Their employees, human capital, talent, etc… It’s a hot topic at the moment, and certainly the economy has increased the importance of making “smart” people decisions.
Note Wizard (Salesforce + Evernote)
Evernote is a very cool and useful application for taking notes, saving web clippings and archiving images that represent notes (sometimes its faster to just take a picture). One really great thing about it is that it does OCR on your content...
Read more about Note Wizard (Salesforce + Evernote)...The Google model and B2B
Earlier this month my friends at Postini-Google announced they were dropping prices for their signature anti-spam service by up to 90% - down to $3 - $12 per user per year, from $35 per user per year. This would seem to be consistent with the Google...
Read more about The Google model and B2B...Negative Churn
We just closed another great quarter at Intacct, and I'm extremely proud to report that we had 100% customer retention for our direct sales channel the quarter. This is no mean feat for a business of our size and growth - more than 2,500 customers...
Read more about Negative Churn...Customer Experience Index Scoring
Continuing with the 4th in a series (#1) (#2) (#3) discussing Customer Experience Indexing (CEI) as a way to measure, plan and act on customer feedback. Again, thanks to those who have offered comments and questions so...
Read more about Customer Experience Index Scoring ...CRM and improving order fulfillment...
As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
Read more about CRM and improving order fulfillment......Google's newest venture
Today we're excited to announce Google Ventures, Google's new venture capital fund. This is Google's effort to take advantage of our resources to support innovation and encourage promising new technology companies. By borrowing the best practices...
Read more about Google's newest venture...