How to revive a failing CRM system...
There’s been a lot of bad press about customer relationship management (CRM) technology over the years. While a lot has been made about CRM failures, the reality is that only a very small proportion of implementations actually fail in the sense that the system doesn’t go live. Where CRM has commonly failed is in its ability to positively impact the bottom line.
CPAs Need An Industrial Revolution
I liked the cover story in this week's Accounting Today - See Ya CD's, Software as a Service is Finally Catching On - by Liz Gold. She is on to...
Read more about CPAs Need An Industrial Revolution...SaaS in China
Besides my technical role in developing SaaS architecture guidance, I've had the privilege to be deeply involved in molding the SaaS industry in China. Over the course of the last year, I've travelled to different cities in China, working with my...
Read more about SaaS in China...Phishing Scam Strikes in Twitter Direct Messages
A new phishing attempt has been circulating tonight that’s being distributed through direct messages. If you receive a direct message like this, delete it immediately....
Read more about Phishing Scam Strikes in Twitter Direct Messages...PaaS Magic from Coda with Google Apps and Force.co
The value of platform as a service (PaaS) is not that you can take your on-premise applications and run them in the cloud - that's so ASP! In my opinion (and what would a blog be without one), the real value is in enabling functionality that was...
Read more about PaaS Magic from Coda with Google Apps and Force.com...Questions not answers make great employee performa
Questions and not the answers you provide create the most powerful employee performance reviews.Think about learning to drive a car - someone could tell you what to do until they were blue in the face, but it wasn't until you physically sat in the...
Read more about Questions not answers make great employee performance reviews...Office 2.0 - Have Fun and Be More Productive?
First is the theme: Enterprise Adoption. Using online tools to "get things done" is a topic that all of us at Appirio have always been passionate about personally-- we run our day-to-day lives on Salesforce and Google Apps, and most of cringe every...
Read more about Office 2.0 - Have Fun and Be More Productive?...